These are the General Terms and Conditions for Kursiv Consulting in the Netherlands. Full company details can be found here:

1. General

1.1 These General Terms and Conditions (GTC) govern the relationship between the company Kursiv Consulting, hereinafter referred to as Kursiv, and its customers, hereinafter referred to as the customer.
1.2 These GTC apply to all services and deliveries of goods from Kursiv to the customer and are also tacitly accepted by the customer when placing an order.
1.3 Counter-confirmations by the customer about his business or purchasing conditions are hereby rejected.
1.4 Deviations from these terms and conditions must be in writing.
1.5 The service provider and customer shall ensure fair business practices.

2. Offer and subject of the contract

2.1 Any offer made by Kursiv has a limited validity.
2.2 Kursiv’s offers are non-binding regarding prices, quantity, delivery period, delivery options and ancillary services.
2.3 If, during the validity of the offer, necessary changes need to be made, Kursiv will inform the client, latest when the client asks for a confirmation.
2.3 Technical changes are expressly reserved to ensure the best possible outcome.

3. Pricing

3.1 Upon receipt of the order, Kursiv’s prices valid at the time shall apply.
3.2 The currency in which invoicing takes place is determined exclusively by the service provider.
3.3 Price changes, especially due to exchange rate fluctuations, are possible at any time without prior notice.
3.5 All prices are exclusive of VAT.

4. Orders

4.1 Products can be ordered through our website.
4.2 Services are agreed upon individually and must be confirmed in writing.

5. Delivery terms

5.1 Prices are quoted ex location of the service provider.
5.2 Packaging and transportation expenses, insurance, any installations, training, and application support are invoiced separately and are never included in the purchase price of the product.
5.3 A product is delivered when Kursiv has handed the product over to the customer. This may have been done physically or digitally.
5.4 A service is delivered when it meets the agreed-upon time or result, whichever comes first.

6. Guarantee services

6.1 The risk for a shipment shall pass to the customer as soon as the goods leave Kursiv.
6.2 Kursiv guarantees that it will deliver the products in working order (as specified by the manufacturer). Furthermore, Kursiv does not assume any further guarantees, such as the functionality within a system or a specific application.
6.3 Kursiv provides the customer with the same agreed terms and warranty services that it receives from its suppliers and which are mandatory under Dutch law. Any additional warranty services, in particular those not offered by the manufacturer, must be agreed separately in writing with Kursiv.
6.4 Complaints about the goods or services of Kursiv must be notified in writing without delay, but at the latest within eight days of receipt, otherwise the delivery or service shall be deemed to have been approved.
6.5 A return of ordered and delivered goods is only possible after prior consultation with Kursiv. A return does not automatically entitle you to withdraw from the contract. Exceptions and procedures are set out in Section 7 “Return Policy”.
6.6 Warranty services can only be provided if the product has been handled properly. Damage caused by external influences and unauthorized intervention is excluded.
6.7 Warranty services not covered by the manufacturers will be invoiced to the partner.
6.8 Sufficient time must be made available to Kursiv for warranty work. Proposals by Kursiv for testing the delivery or its functionality must be carried out by the customer and at the customer’s expense, unless direct warranty services apply, otherwise any claims by the customer shall lapse.

7. Return Policy

7.1 The customer must inspect the goods itself and notify Kursiv in writing of any delivery errors within the period specified in section 6.4.
7.2 Returns can only be made after prior consultation with Kursiv. Returns without prior consultation do not entitle the customer to compensation of any kind, nor does this invalidate the contract. The same applies to services rendered.
7.3 Taking back software products: Software products must not be downloaded.
7.4 The following deliveries will not be taken back:

• Activated licences
• Downloaded software solutions.
• Procurement products (third-party products that are purchased by Kursiv on behalf of the customer)
• Damaged physical products
• Devices put into operation
• Software developments commissioned by and supplied to the customer.

7.5 Kursiv shall be entitled to charge the customer a reasonable handling fee if goods are taken back. The minimum processing fee is 50 euros. The amount of the actual expense is determined solely by Kursiv.

8. Payment terms

8.1 The terms of payment are always listed on order confirmations and invoices. The information on the invoice is valid.
8.2.1 Deliveries of goods
Deliveries of goods are payable in advance, by credit card or cash on delivery. Orders from the website must be paid online using one of the specified payment methods. It is only delivered after payment. This also applies to resellers.
8.2.2 Services
Services such as workshops, training courses, conferences, design assignments, software development and the like can be supplied against invoice. For events and other projects, Kursiv may require the invoice to be paid in advance; otherwise, there is no entitlement to the service. In the case of larger projects or if more than one month elapses between placing the order and completion of the project, Kursiv shall be entitled to demand payment on account for work already performed.
8.3 In the event of late payment, Kursiv shall be entitled to charge reminder fees and interest on arrears. The reminder fee amounts to a minimum of CHF 100.
8.4 Kursiv shall be entitled to waive further deliveries if the customer is in default of payment.

9. Retention of title

9.1 All goods delivered by Kursiv shall remain its property, or the property of the manufacturer in the case of consignment goods, until full payment and settlement of all claims arising from business relations.

10. Intellectual property, first use and usage rights

A. For commissioned work
10.1 The copyright to all works created by Kursiv (concepts, training documents, creative ideas, software developments, data models, photos, etc.) shall remain with Kursiv only.
10.2 The customer shall be entitled to use the works created by Kursiv within the scope of the order or service. This usage right must always be in writing.
10.3 Unless expressly agreed otherwise, use by the customer refers to the first use. An endless right of use is not automatically granted.
10.4 Any reuse of concepts, ideas, templates, photos or other works, besides for initial agreed-upon use, shall require the written approval of Kursiv. Further use is always subject to a licence. Deviations from this regulation must be made in writing.

B. With software licences
10.5 Software licences for standard products are subject to their provisions, determined by the licensor and recorded in the licence agreement.

11. Final provisions

11.1 Dutch law shall apply. The place of jurisdiction is The Hague, Netherlands. Kursiv may additionally refer to the place of jurisdiction of the customer’s domicile and place of business.